The general conditions of sale listed below only apply to products and services sold through the E-Commerce site of RED LAB Sàrl. They define the rights and obligations of the parties.
RED LAB Sàrl retains the right to modify at any time the content and the form of these general conditions of sale.
RED LAB Sàrl
Rue du Midi 9
IDE : CHE-226.340.421
The products visible on the E-commerce site and the inventory status of the product displayed in real time on the site are given for information only and do not constitute offers on the part of RED LAB Sàrl.
RED LAB Sàrl undertakes to make the necessary efforts so that the photographic representation of the products and services offered for sale on the E-Commerce site is as faithful as possible to reality. However, with regard to the mode of presentation of these products on the Internet, it is possible that the perception by the customer of the photographic representation of the products does not correspond exactly to the products themselves.
3. Personal data
RED LAB Sàrl undertakes to respect the confidentiality of personal data communicated by customers on the E-Commerce site and to treat it in accordance with legal obligations.
RED LAB Sàrl transmits personal data to third parties only to the extent that they are essential for the proper execution of the Order.
No data will be transmitted to third parties for commercial purposes.
The customer’s data may be used by the internal services of RED LAB Sàrl:
- For processing orders, deliveries and invoicing
- To obtain your opinion in order to improve our products and services
The customer is given the opportunity to refuse RED LAB Sàrl invitations or commercial communication emails, when registering for the first time. This functionality remains modifiable at any time by unsubscribing from the newsletter.
The customer agrees to provide the personal information necessary for the management of his or her order (delivery and invoicing). This information must be correct, valid and up to date. The information relating to his identification and password must be kept secret by the client.
4. Sales process
Once the desired product is selected, it is placed in the “shopping cart” by the “Add to cart” button. The customer can then continue selecting items, modify the shopping cart or continue the ordering process and pay.
The validation of the order by the customer acknowledges acceptance of the general conditions of sale.
Once the order has been confirmed and paid for, the customer receives an order confirmation information by email.
The prices mentioned per item on the E-Commerce site are indicated all-inclusive of tax and excluding costs of preparation or logistics delivery. The shipping costs of the order will be indicated before the final validation of the order.
RED LAB Sàrl reserves the right to modify without notice and at any time the prices and other costs displayed on the E-Commerce site. However, the products will be invoiced to the customer on the basis of the prices in force at the time of validation of the order.
4.3. Product representation
RED LAB Sàrl commits to making the necessary efforts so that the photographic representation of the products and services offered for sale on the E-Commerce site is as faithful as possible to reality. However, with regard to the mode of presentation of these products on the Internet, it is possible that the perception by the customer of the photographic representation of the products does not correspond exactly to the products themselves.
4.4. Secure payments
The following methods of payment are accepted:
- Cartes de crédits (Visa, Mastercard, etc)
Payment for purchases is made on the secure bank or postal servers of the partners of RED LAB Sàrl, as mentioned above. This implies that no banking or postal information concerning the Client passes through the RED LAB Sàrl websites. Payment by bank or postcard is therefore perfectly secure.
The order will be recorded and validated upon acceptance of payment by the payment system chosen by the Customer. The Order will be automatically validated, and the card debited when the Order is registered.
It is imperative that the Customer completes the registration form, which is provided on the Website, before being able to validate an order. The details of the Customer’s credit card or PayPal are encrypted using the SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. The advance payment is made directly to the bank or the Post Office. The card number is not sent to RED LAB Sàrl.
Shipping costs are calculated at the end of the order, according to the weight, volume and prices of the carrier responsible for the delivery.
RED LAB Sàrl ensures the shipment of the goods sold through the E-Commerce site in Switzerland. The products and / or services will be sent to the delivery address that the customer has indicated during the ordering process.
As of the order and confirmation of payment, the delivery times, given as an indication, are as follows:
- 3 to 5 working days for Switzerland
- 1 to 2 weeks abroad
- For pre-orders an estimated delivery date is indicated on the shop
In the event that an item is temporarily out of stock, RED LAB Sàrl undertakes to deliver the missing item as soon as possible or offer a replacement solution.
4.8. Returns, withdrawal and refund
Upon receipt of the product by the customer, the latter has a right of withdrawal, that is to say a period of 14 days to return the delivered product, the return costs being borne by the purchaser. Only products purchased through the E-Commerce site and returned with the film or the individual protective packaging intact (unopened and in their original packaging) may be subject to a refund. The masks are considered as hygienic products, it is imperative that the packaging (seals intact) has not been opened to guarantee the integrity of the product and its acceptability to return.
The procedure is as follows:
- The client sends an email to email@example.com to request a return
- The customer returns the goods at his or her expense to the following address:
Rue des Bosquets 6
The product must be complete, properly protected, in its original packaging, with the film or the personal protective packaging intact (unopened), accompanied by any accessories.
The product must be accompanied by the:
- Order number
- The name of the person returning the order
The product is checked by the internal department of RED LAB which will validate or not the refund, in particular by verifying that the product has been returned complete and in a condition suitable for its re-marketing, as the right of withdrawal provides.
If the product meets the return requirements, it may be refunded or exchanged.
If the goods do not meet the return requirements, they will be returned to the customer who will not be able to obtain a refund.
5. Applicable law
The general conditions of sale, as well as any sale to which they apply, are subject to Swiss law. Any dispute arising out of, or in connection with these general conditions of sale or any sale to which these apply, shall be settled according to Swiss law, whether this dispute is of a contractual or tort nature, or whether it is based on another clause. The application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. The exclusive place of jurisdiction is Lausanne.
6. Original text
The general conditions of RED LAB Sàrl are written in French, German and English. In case of contradiction, the French version prevails.